IT Support Specialist Intern

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

• Win as One
• Delight Customers
• Deliver Great Outcomes

We invite students to participate in a minimum one-year, paid internship at Auctane!

This is a fantastic opportunity to get to know Auctane, gain professional experience, learn how the IT Support Department operates, and acquire a wealth of practical knowledge. The internship will be tailored to your university schedule, with an expected availability of approximately 20–30 hours per week. The internship will take place on-site at our office in Zielona Góra. The intern will be supported by an assigned mentor and team members.

About the role

As an IT Support Engineer Intern, you will be responsible for providing technical support to users in matters related to IT infrastructure and software. Your goal will be to ensure smooth operation of computer systems and networks, identify and solve issues, and provide technical assistance in line with established procedures and standards.

What will you be doing?

Handling support requests:

• Receiving and logging service requests from users
• Tracking ticket status in the helpdesk system

Technical support:

• Providing users with technical assistance for software and hardware
• Offering remote and on-site help in solving technical issues

Diagnosing technical issues:

• Analyzing and identifying root causes of technical problems
• Quickly and efficiently resolving reported issues

Workstation setup:

• Configuring new computers, installing software, and connecting peripherals
• Creating and configuring user accounts and assigning appropriate permissions

Hardware testing:

• Verifying the functionality of new and repaired devices
• Ensuring equipment meets technical and user requirements

IT resource management:

• Recording and monitoring hardware and software inventory
• Managing the IT storage and tracking resource availability

Technical documentation:

• Creating user manuals and guides
• Updating documentation related to IT system configuration and management

IT team support:

• Collaborating with other IT departments on projects and troubleshooting
• Assisting in testing new systems and technological solutions

Office application support:

• Assisting with issues related to office software, such as Microsoft Office
• Installing and configuring applications on workstations

Software updates:

• Installing patches and new software versions
• Monitoring and implementing available updates

What are we looking for?

• Basic knowledge of computer networks
• Analytical thinking and problem-solving skills
• Ability to learn quickly and eagerness to grow
• Ability to prioritize tasks according to company needs
• Very good communication skills in English (minimum B2 level)

What will make you stand out?

• Experience with scripting and automation
• Networking knowledge and skills in Cisco Meraki
• Experience with Cloud technologies such as Okta, Google Workspace, Office 365, etc
• Willing to attend conferences, webinars and meet-ups and share the learning.

What do we offer?

🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results.

📦 99% discount on your personal shipment orders via Packlink.pro

💙 Up to 500 PLN/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.

😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities!

🔗 Referral Fee  We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process.

👩‍⚕️We have an Employee Assistance Program with psychological assistance free of charge.

⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!

💜 An inclusive and upbeat work environment Leave your suit behind… we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.

🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.

🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.

📺 Internal and external training, free access to online training platforms such as Linkedin Learning

🏠 Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements.

📙 Personal Training Budget. Up to 3.500 PLN/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.

🌅 Up to 30 days of vacation per year (additional days are granted along with seniority at AUCTANE).

🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.

🏥 Free private medical insurance

📄 Attractive life insurance

🏐  Co-financing for sports and recreational activities

🏐 Gym membership co-financing

🏢 Nice Office in Zielona Gora (free drinks, snacks…)