IT Support Specialist

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

• Win as One
• Delight Customers
• Deliver Great Outcomes

About the role

The IT Support Engineer provides technical assistance and support related to computer systems, hardware, or software. The role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What will you be doing?

• Monitor and respond quickly to the help desk ticket queue
• Onboarding and offboarding of users
• Install, test and configure new workstations, equipment, and software
• Assist in maintaining an accurate inventory of all equipment and licence assignments
• Troubleshooting any network related issues
• Work in a team and effectively interact with others
• Escalate issues to senior staff as necessary
• Contributing to the design, build and operational management of an internal IT service
• Ensuring that the Auctane services are secure and can support the growth and needs of the organization
• Designing and building solutions with the highest levels of security. Respond swiftly to new and emerging security threats and vulnerabilities
• Creating tools and automated workflow capabilities to enable build automation and standards
• Constantly improving the platform by introducing new technologies where appropriate, driving efficiency and reducing technical debt
• Drive customer satisfaction and deliver outstanding end user support
• Assisting with some ad hoc tasks out of business hours

What are we looking for?

• At least 3-4 Years of experience in IT Support field.
• Experience using a helpdesk system. (E.g. Zendesk, Jira)
• Good working knowledge of Mac and PC environments.
• Experience with single sign-on and MDM solutions
• Good basic networking knowledge
• Analytical by nature and enjoys troubleshooting and solving complex problems.
• Ability to quickly adapt and learn with minimal oversight.
• Excellent internal customer service, communication, and coordination.
• Previous experience in similar roles or have proven strong technical skills.
• Constantly striving for automation and efficiency
• Ability to balance multiple competing priorities in a fast-paced environment
• Comfortable working with multiple teams and balancing their needs
• Excellent English communication skills – verbal and written
• Be able to lift 50+ lbs.

What will make you stand out?

• Experience with scripting and automation
• Networking knowledge and skills in Cisco Meraki
• Experience with Cloud technologies such as Okta, Google Workspace, Office 365, etc
• Willing to attend conferences, webinars and meet-ups and share the learning.

What do we offer?

🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results.

📙 Personal Training Budget. Up to 7.000 PLN/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.

🌅 Up to 30 days of vacation per year (additional days are granted along with seniority at AUCTANE).

💙 Up to 500 PLN/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.

💜 Lunch card

😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities!

🔗 Referral Fee  We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process.

👩‍⚕️We have an Employee Assistance Program with psychological assistance free of charge.

⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!

💜 An inclusive and upbeat work environment Leave your suit behind… we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.

🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.

🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.

📺 Internal and external training, free access to online training platforms such as Linkedin Learning

🏠 Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements.

🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.

🏥 Free private medical insurance

📄 Attractive life insurance

🏐 Gym membership co-financing