Implementation Specialist
About us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
- Win as One
- Delight Customers
- Deliver Great Outcomes
About the role
We are looking for a candidate for a maternity cover contract – Implementation Specialist will manage and deliver the implementation requirements of key and corporate customers and co-ordinate all parties (both internally and with our customers) and deliverables for small and medium new business accounts.
What will you be doing?
You will implement solutions in our clients’ systems through:
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- verifying trial implementations on the test environment,
- building test scenarios,
- implementing changes on the production systems of our service recipients,
- contacts with couriers and eCommerce sellers to determine the requirements and details necessary to implement accurate solutions,
- conducting workshops and training for retailers.
What are we looking for?
- you have been studying IT related subjects as part of a degree or technical studies,
- having a keen interest in IT and like to learn about new software/tools in your spare time,
- having the ability to think analytically and create optimal solutions for problems encountered,
- ability to manage yourself in time,
- having experience in working with clients,
- ability to identify and properly respond to their needs,
- you are open for occasional business trips to clients to learn about the specifics of their work environment and to determine the optimal range of services and required support,
- you are able to communicate verbally and in writing in English.
What will make you stand out?
- you have experience as a Customer Implementation Specialist in the IT industry
- you have experience in dealing with business clients
- you’re interested in new technologies
- you’re interested in system architecture or configuring electronic devices
What do we offer?
📄 Contract: We offer a fixed-term employment contract as a replacement during maternity leave
🏠 Hybrid work policy We work 2days/week from office
🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results.
📙 Personal Training Budget. Up to 4.100 PLN/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.
🌅 Up to 30 days of vacation per year (additional days are granted along with seniority at AUCTANE).
💙 Up to 500 PLN/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.
😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities!
🔗 Referral Fee We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process.
👩⚕️ We have an Employee Assistance Program with psychological assistance free of charge.
⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
💜 An inclusive and upbeat work environment Leave your suit behind… we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
📺 Internal and external training, free access to online training platforms such as Linkedin Learning
🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.
🏥 Free private medical insurance.
📄 Attractive life insurance.
😊 Lunch card
🏐 Gym membership co-financing
🏢 Nice Office in Zielona Gora (free drinks, snacks…)
Perks & benefits
Find out why you should join us.
Training & courses
Access to the training platform, workshops, and conferences.
30 days of leave
An extra day off after each year of work.
Charity events
Co-financing of a charitable cause of your choice.
Medical care
Attractive, free medical package.
Life insurance
For you and your family members.
Sport & Recreation
Co-financing for sports and recreation activities.
Foreign Languages
Free English, German, and Spanish lessons.
Work comfort
Work equipment, kitchen stocked with snacks and fresh coffee.
Hybrid working model
Possibility to work from home or from the office.
Employee referral program
Bonus for referring a new employee.
Free parking
Parking spaces directly under the office.
No dress code
You dress the way you want.
AUCTANE Active
Support program for your hobbies and passions.
Employee Support Program
Access to psychologists and specialists for you and your loved ones.
Any questions?
Check out our FAQs.
Find the answers to frequently asked questions. If you have more of them our HR department is waiting for a message from you!
At AUCTANE we work in a hybrid model. This means that it’s up to you to choose whether you prefer office work, remote work or their combinations. Visits to the office will be necessary from time to time – you will set their frequency with your team. In the office, you have access to a workplace in a comfortable open space, fresh snacks and the best coffee in the city in our cafe and kitchen. You can use the relaxation rooms and our newly opened bookcrossing library. Working remotely, you use company equipment.
If you see a job offer for you on our website, click the Apply button and fill out the application form. If there is no position for you among our offers and you would like to see your future with us, please send us an email to praca@auctane.com telling us about your experience and professional aspirations. Please attach your CV. We will see what we can offer you and contact you as soon as possible.
We do not like complicated recruitment processes, so we have developed a few simple steps that will allow us to get to know each other better. We start with a telephone conversation during which we will discuss your current professional situation, competencies and plans for the future. We will also answer your questions. After this initial, bilateral verification, we will arrange an online meeting with the manager of the area to which you are applying. If all goes to plan, we will welcome you to the team that you will have the opportunity to meet with before you start onboarding.
The recruitment interview is an opportunity to show your best side, but also the opportunity to get to know us better. We encourage you to familiarize yourself with our activities so that no question will surprise you, as well as with the requirements that we place on a person in a given position. We will ask you about your previous experiences, projects, and initiatives, as well as your strengths. We would like this meeting to be bilateral, so also prepare your own questions for us. We will answer each of them.
Hi!
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