From client support to business analysis. Ola’s story
Ola has been with us for six years now. Learn about her history and find out what opportunities we create for our employees who want to develop their competencies.
From Customer Support to Business Analyst
Ola started with customer service in the Support department. Her communication skills and the so-called can-do attitude made us set a new challenge for her – the position of Customer Support Problem Manager. Ola helped to solve communication problems between Support and other teams, build procedures and improve existing solutions.
At the end of 2021, however, she decided to try her hand at a completely different department and deal with business analysis. In February 2022, we welcomed her to our team in a new role – Business Analyst. What does this change mean for her? Find out.
Ola, at the beginning of the year you changed your role in AUCTANE. What pushed you in this direction? Where did the idea for the change come from?
There is a lot going on at AUCTANE at the moment. The company changed its owner and with this change, new projects and interesting solutions appeared. I wanted to be part of this change, and at the same time take up a new challenge, and develop my skills. With the new role, I moved from the business part, more to development, to technologies.
How did you find out about this possibility?
If there are any new positions available in the company, internal recruitment is carried out first. Why? Because it’s easier to introduce to the new position someone who already has some idea about the product, about our customers and internal procedures. On the other hand, it is an opportunity for an employee to develop and change the direction of their career. In this respect, it is absolutely beneficial. In addition, the change of teams allows you to get to know a different part of the company, so it is only developmental.
The recruitment process is in this case the same as for the recruitment of ‘external’ employees?
Yes. In the beginning, there are conversations, at first they are delicate: why, what interested you, how do you imagine the tasks in your new position. Later, when you go through this first stage and everyone is on board, you learn what the new position is. Then you are dragged into the standard recruitment process (laughs). You meet a few people who ask detailed questions about your experience, your aspirations, and your skills – both soft and hard.
You have been with AUCTANE for over 5.5 years. You know the company well, and as an intermediary between Support and teams, you had the opportunity to learn about the work of individual departments. How is your new role different from the previous one? Will you have similar tasks or do you start over?
This change is a transition to the technical side. I was in the Support department, and I was also a Problem Manager, so getting in touch with others – customers who use our platform and people from other departments – was a big part of my job. In the new position, this contact will continue, but now I’m mostly in touch with couriers, our business clients. I translate what the client tells us into the language of developers. I prepare documentation on the basis of which developers create appropriate solutions for the client. You could say that I combine human language with the technical one (laughs). In short, I’m a translator.
Is this change a challenge for you, a change of environment, or a promotion?
In fact, each of these things. Despite the fact that I have resigned from the managerial position and I now stand on the new ladder at its very base, for me, it is a huge advance in terms of technological and communication development, because it is a new challenge. This is something new on every level.
